Changes to Unimutual: Our roadmap for the year ahead


Unimutual ultimately exists for our Members and Member feedback is essential to how we run the Mutual. We are always looking for ways we can improve and when we get constructive feedback, we act on it.

2020 was a challenging year for the higher education sector, as well as for the insurance industry. While we did our best in trying to support our Members through an extraordinary year, it is clear we fell short on our Members’ expectations of the 2020 renewal.

We are grateful to all those who shared their experiences through the Member Forum late last year or in individual conversations as these have been fundamental to our internal review of the renewal process.

While reinsurance conditions will remain challenging in 2021, we are taking decisive action to drive change and improve this year’s renewal process.

At the Board, leadership and operational levels, we have identified the key issues that need addressing, prioritised these, and mapped out how we will drive these change projects forward. We now have a roadmap for evolving Unimutual to better meet the needs of members and to fully restore confidence in our service of the higher education and research sector.

Our commitment is to engage brokers and members in the development and roll-out of this roadmap, and to keep the lines of communication open as we implement and trial new processes.

As part of our commitment to keeping you fully informed about the process, Acting CEO Terry Ibbotson presented our roadmap for the year ahead on March 16.

Watch the on-demand presentation below to learn about our vision for Unimutual and the strategy and timeline for implementing each key project.

During the Roadmap Presentation and following the Member Forum a list of Q&As have been collated and answered below.

Login to "Member Only" access to review the full Project Plan update details and read the Q&A.

Presentation and live Q&A
with Acting CEO Terry Ibbotson

16 March
1pm-2pm AEDT

Our Roadmap for the year ahead

As part of our commitment to keeping you fully informed about the process, Acting CEO Terry Ibbotson presented our roadmap for the year ahead on March 16.

Watch the on-demand recording of this presentation to learn about our vision for Unimutual and the strategy and timeline for implementing each key project.

Roadmap Update

as at 15 April

How are we progressing?

Read the latest CEO Connect, in which Acting CEO Terry Ibbotson reassures members on Unimutual’s obligation to be member centric and provides an update on our Roadmap projects. To ensure that Unimutual has a well-planned and co-ordinated engagement with Members and their brokers throughout each year, he introduces Member Plan; a new initiative to address the individual needs of Unimutual’s Members and their brokers in a documented activity plan.

Honouring our commitment to keep you fully informed about the changes we are implementing, we provide an update below on where we are at with some of the projects:

Roadmap Update - 15 April 2021


  • A new Risk Recommendation Module has been created in Resure and will be piloted next week
  • Our annual Unimutual Conference will be held the 6th, 7th and 8th September at Sofitel Darling Harbour, Sydney. This year’s conference will also be livestreamed for those unable to attend in person. We will reveal the program, speakers and send invitations shortly. Christine has also worked a little magic and obtained tickets for attendees to the major theatre event ‘HAMILTON’
  • Detailed Protection Wording changes document has been distributed to Members and brokers to enable feedback to assist in the upcoming renewal
  • Two important roles have been filled, adding to our capacity to successfully complete our change program (more on this below)

Team announcements

  • Tobias Pfau - Tobias joined Unimutual in March 2021 as Manager Underwriting and Reinsurance and brings 20 years of reinsurance experience to the organisation. Tobias has held senior underwriting positions for a global reinsurer and was underwriting manager for Asia Pacific. During his career he focussed on property and property catastrophe underwriting in Australia, New Zealand and the Asia Pacific region. He holds a masters degree in business and economics, is a Certified Cat Risk Analyst (RMS) and a member of the AICD.
  • Peter Klemt - Peter is the Manager Broking Services and Strategy for Unimutual. Peter has more than 30 years’ experience in the insurance industry, with senior executive roles across distribution, marketing, product management and strategy. Known for his customer focus and strong broker relationships, he has spent much of his career with QBE and Lumley. Peter is a Fellow and CIP - General Insurance with ANZIIF and has a Bachelor of Business from UTS.

Login to the "Members Only" section to view the current status of the Project Plan


Read the latest CEO Connect here
2021 Roadmap

More content available to Members Only

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