NEWS
Renewal Update
Unimutual held the annual Renewal Update Webinar on Tuesday 23 July. To watch the on-demand recording of the session and read about the key updates presented, click on the link below.
Why choose Unimutual?
Thanks to our member-owned structure, Unimutual offers universities, higher education-focused and research institutions asset and risk protection products and services that are tailored to the specific needs of the education sector.
“I suppose if you apply the stereotypes of what you expect from an insurance company, Unimutual doesn’t compare. They don’t keep you waiting on the phone. They visit their member sites and undertake a proper and thorough assessment of their potential risk. They provide advice on risk mitigation. They provide advice on how to keep member contributions down. They are very responsive. They work with you to settle any claims. They share both member and specialist knowledge. They don’t fit the mould.”
University College, The University of Melbourne
As a Unimutual Member or broker partner, you enjoy access to:
To understand more about Unimutual’s history, purpose and structure, visit “Our Story”
How Unimutual can help
Unimutual’s antecedents first offered protection to Australian and New Zealand universities in 1989. This means we have a long track record of helping Members with asset and liability risk protection and can tailor our services to your needs.
Comprehensive coverage
Discretionary protection
Collaboration
We're here for you
Unlike a traditional insurance company, Unimutual exists solely for its Members. This means you can expect a different experience with us, an experience that puts you first.
Speed of claim settlement
Unimutual responds to claims more efficiently than commercial insurance companies, and our personal claims system allows us to expedite and simplify the process. Our settlement process is transparent and strives to ensure a clear and fair resolution of all claims, even those that may require a discretionary decision by the Board.
Strong, experienced, committed team
Each of our managers has personal relationships with our clients, conducts regular site visits and has extensive knowledge of Members’ individual requirements, potential risks and priorities. There is no Unimutual call centre – just a personal relationship and bespoke service with people who know and understand Members’ businesses.
Transparency
Members control the Unimutual Board through a constitutionally-preserved majority of Directors elected from the membership. All Members are provided with the annual accounts and invited to the AGM and other events.
Latest Member survey feedback
Member satisfaction
Member trust
Net Promoter Score
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