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Member Matters Issue #4, Sept 2023
September 19, 2023
Unimutual is committed to fostering a culture of continuous improvement to recognise excellence in Risk Management, Claims Management and Insurance/Protection Services. As a result, Unimutual has created the Unimutual Excellence Awards.
Members and service providers will have the opportunity to participate in the nomination process and be recognised for excellence.
The nomination process is easy – you can nominate yourself or a colleague, team or organisation. The winners will be announced at the Unimutual Conference in March 2025.
Award Categories
1. INSURANCE PROTECTION SERVICES
These awards recognise individuals or teams who deliver a seamless risk protection program to their institution.
a. Professional of the Year – Individual
b. Professional of the Year – Team
- Service and Responsiveness: Delivering exceptional service quality, responsiveness, and attentiveness to the Members Risk Protection Program.
- Communication and Engagement: Effective channels of communication, actively engaging with stakeholders, and providing relevant and timely information.
- Continuous Improvement: A willingness to provide feedback for continuous improvement via Committees, Member Experience Surveys and/or emails.
2. RISK MANAGEMENT
a. Professional of the Year – Individual
b. Professional of the Year – Team
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These awards recognise individuals or teams who have developed exceptional risk management strategies, solutions to complex problems, or innovative approaches that have resulted in an improved strategic, operational or project risk profile.
3. CLAIMS MANAGEMENT
a. Professional of the Year – Individual
b. Professional of the Year – Team
- Positive and pro-active attitude towards the claims process.
- Ability to get things done within the Member and to assist with collating documents, etc.
- Understanding of the claims principles, or at least an open mind and a willingness to learn.
- Positive response to any post-loss engagement.
c. Professional of the Year – Individual/Team (Third Party Service Providers)
- Engage with relevant staff within the organisation, and to build constructive relationships.
- Timeliness in reporting, acting upon instructions from Unimutual.
- Manage expectations of the Member and, where relevant, their broker.
- Assist with the resolution of contentious issues.
- Produce concise, well written and informative reports.
Why enter?
Becoming a finalist and winning an award illustrates the highest standards of commitment to excellence in their field of expertise.
- Recognising individuals or team achievements in service excellence and enhancing your reputation within the industry you work in.
- Enhancing your service excellence delivery in working with the broader community.
- Acknowledgement and recognition for the contribution you play within the industry you work in.
- Support Unimutual in building service excellence across its Member base.
Who can enter?
Unimutual invites all Members, and their Risk Management Teams, Claims Teams, Insurance/Protection Services teams and third-party providers to participate in the Unimutual Excellence Awards.
These prestigious awards recognise outstanding achievements in excellence exclusively for individuals and teams that are partners with Unimutual in risk management, claims management and Insurance/Protection teams. Join us in celebrating those who demonstrate exceptional dedication to delivering outstanding service in partnership with Unimutual.
The nominations can be submitted by individuals or teams. You can nominate yourself, your team or other deserving individuals or teams and third-party providers.
In addition, Unimutual staff may nominate an individual, team, or third-party provider for an award. (Note, a Unimutual staff member that nominates anyonefor an award cannot be on the judging panel for that award).
Nomination information
All nominations from individuals or teams must be supported with a completed nomination form (Max 500 words).
Nominations can be submitted via the Unimutual Excellence Award Nominations Form by 31 January 2025.
Any enquiries can be sent to service@unimutual.com.au.
KEY DATES
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6 November 2024 |
Nominations Open |
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31 January 2025 |
Nominations Close |
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3 February 2025 |
Judging Commences |
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14 February 2025 |
Judging Concludes |
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17 February 2025 |
Winners Notified |
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March 2025 |
Winners Announced at the Unimutual Conference |
AWARD RECOGNITION
Paid flights, accommodation and registration to the Unimutual Annual Conference for an individual winner or 50% discount on conference tickets for each member of a team (maximum of four team members)
- The Unimutual Service Excellence Award Trophy and Certificate
- An interview and profile in the Unimutual CEO Connect and Member Matters (Optional)
JUDGING CRITERIA
Insurance/protection Services
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Service and Responsiveness: Delivering exceptional service quality, responsiveness, and attentiveness to the Members Risk Protection Program.
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Communication and Engagement: Establishing effective channels of communication, actively engaging with stakeholders, and providing relevant and timely information.
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Continuous Improvement: A willingness to provide feedback for continuous improvement via Committees, Member Experience Surveys and/or emails.
Claims Management
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Timeliness and Responsiveness: Prompt and efficient handling of claims, ensuring timely resolution and effective communication with stakeholders.
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Accuracy and Fairness: Fair and objective assessment of claims, ensuring accurate evaluation, documentation, and appropriate compensation.
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Customer Experience: Providing a seamless and supportive claims experience for Members, focusing on empathy, transparency, and satisfaction.
Claims Management
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Risk Assessment and Mitigation: Demonstrated ability to identify, assess and proactively mitigate risks effectively. Managing infrastructure, project, operational and research risks.
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Risk Strategy and Planning: Development and implementation of comprehensive risk management strategies and plans tailored to the organisation’s needs. (ERM, BCP, Supply chains)
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Compliance and Regulatory Adherence: Ensuring compliance with relevant regulations and industry standards in risk management practices.
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Continuous Improvement: Evidence of ongoing evaluation, refinement and enhancement of risk management processes based on feedback, lessons learned, and emerging trends.
JUDGING PROCESS
Nominations will be screened by the Unimutual assessment panel. This panel will typically be made up of the:
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Unimutual CEO
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Independent Unimutual Board Members
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Selected Unimutual Managers
INFORMATION
Confidentiality
All nominations will be reviewed in strict confidence.
No appeals
The decision of the judging panel is final, and no correspondence will be entered into.
We welcome your feedback. For any comments or questions, please contact Service@unimutual.com.au
Login to the Dashboard to download a copy of the 2024 Unimutual Excellence Awards Prospectus, or read on for details and access the Nomination Form.
