Unimutual Membership Renewal Update
December 10, 2018
Twenty-Three Opportunities for Improved CE Management
December 12, 2018

Root Cause Analysis (RCA): The ‘Five Whys’ Method


Incidents, nearmisses, and system failures happen for a reason. Understanding the contributing factors and root cause, then implementing counter-measures or process improvements, is the key to preventing future incidents and possible losses. Losses materialise in many forms including property damage, personal injury, lost income, missed opportunities, and damage to reputation. The process described below adopts the “Five Whys” approach to determine the root cause of an incident.

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