Welcome to the August edition of Broker Business. I’m pleased to share updates on our strategic planning, Member engagement and sector-wide initiatives that continue to shape our Mutual’s future.

Strategic Planning for 2026 Renewal

Earlier this month, the Unimutual team gathered at Macquarie University for a renewal planning workshop. This session was vital for our preparations for the 2026 renewal period. Our goal remains clear – to deliver a renewal process that is smooth, transparent and tailored to the needs of each Member.

The workshop allowed us to refine our approach, align on key deliverables and ensure that our systems and support structures are ready to meet Member expectations. We also took the opportunity to go on a walking tour of the university campus, gaining valuable insights into the operational and risk environments of our Members. These experiences continue to inform our understanding of the sector and strengthen our knowledge.

Thank you to Macquarie University for hosting us.

I would also like to extend our sincere thanks to all Members for your efforts in completing the Data Collection Forms and COPE information. Your contributions are vital to the integrity of our renewal process. Final reviews are now underway and completed forms will soon be available in the ReSure Documents area, along with the Data Collection Declaration form for sign-off. Members and Brokers will be notified via email when these documents are ready for download.

Half-Year Update: Progress and Performance

Our Half-Year Update is now available, offering a concise overview of Unimutual’s performance and strategic initiatives. Key highlights include:

• Continued investment in Member services and digital tools.
• Strengthened partnerships across the sector.
• Enhanced risk insights and benchmarking capabilities.

This Half-Year Update reflects our commitment to transparency and continuous improvement. We encourage all Members to review the report and reach out with any questions or feedback. The full report is available within the ‘News’ section, here.

Unimutual Recognised Again for Service Excellence

We’re proud to share that Unimutual has been named a finalist in the 2025 Australian Service Excellence Awards (ASEA) – Australia’s leading recognition of outstanding customer service.

We’ve been shortlisted in two categories:

• Customer Service Organisation of the Year
• Innovative Customer Transformation of the Year – for our work on the new Member Dashboard

These nominations reflect our ongoing commitment to delivering exceptional service and meaningful innovation for our Members. It’s an honour to be recognised alongside other leading organisations that are setting the benchmark for service excellence in Australia.

This follows our success in 2024, where Unimutual was awarded Customer Service Project of the Year (Continuous Improvement) and named Service Champion for Customer Service Organisation of the Year.

We’re grateful for your continued support and we remain committed to delivering the high quality service you deserve.

2026 Unimutual Annual Conference: Save the Date

We’re excited to announce the dates and location for the 2026 Unimutual Annual Conference:

📅 Wednesday 25 – Friday 27 March 2026

📍 Pullman Melbourne Albert Park

This event is a cornerstone of our Member engagement strategy, offering an opportunity for shared learning, networking and sector-wide dialogue.

Planning is well underway, and we look forward to sharing more details in the coming months, including Conference theme, speaker line-up and registration information. Please mark the date on your calendars!

Cyber Protection: Atmos Onboarding Session

Cyber resilience remains a top priority for our Members. We’re pleased to offer an Atmos Cyber Onboarding session for all Members with Cyber Protection. This session will provide practical guidance on onboarding, threat monitoring and incident response.

To learn more about the session our Cyber Protection offering, head to the ‘Protections’ page and navigate to the ‘Cyber’ drop-down menu, here.

We encourage all eligible Members to participate and take full advantage of this valuable session.

In Case You Missed It

Student Safety and Pastoral Care Webinar

On Thursday 21 August, Patrick Riordan, Principal at Thompson Cooper Lawyers delivered a compelling webinar on Student Safety and Pastoral Care, exploring best practice and emerging challenges in supporting student wellbeing in the higher education and research sector. The session was well received, and we’re pleased to share the recording and presentation slides are available here.

This resource is particularly relevant for institutions looking to enhance their duty of care frameworks and align with sector expectations.

Let’s Keep the Conversation Going

Broker Business is your bulletin. We welcome your contributions, questions and ideas. Whether it’s a case study, a topic suggestion or a success story, we’d love to hear from you.

Your feedback helps us shape future editions and ensures that we continue to deliver content that is relevant, timely and valuable to our Mutual.

Thank you for your continued engagement and support.

Warm regards,

Geoff Henderson
Chief Executive Officer

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