Welcome to the first edition of the Member Matters newsletter for 2024.

This month’s newsletter shares many exciting upcoming items as we kick off the new year, including results from our latest Member Experience Survey, a proposed update to the Unimutual Constitution and more information about our Annual Conference next month.

Your active engagement and feedback fuel our mission to better serve you. We look forward to your continued participation and collaboration as we navigate the road ahead in 2024.

Member Experience Survey

Your participation in our recent Member Experience Survey has provided invaluable insights into how we can better serve you. The sentiment was overwhelmingly positive, with98 per cent of respondents expressing satisfaction with Unimutual and an equal percentage placing their trust in us, we’re deeply grateful for your feedback and membership. It’s pleasing to hear that our sector expertise, ease of engagement, and robust protections are valued by our Members. Furthermore, your feedback about our increased transparency reinforces our commitment to continuous improvement. We look forward to discussing these findings in detail at our conference in March.

Constitution Modernisation Proposal

Our ongoing endeavour to align with best practices and your evolving needs, means we are proposing a modernised Unimutual Constitution at the Special General Meeting on 27 March 2024. While our current constitution continues to serve your needs, a lot has changed since its adoption more than 20 years ago. Updating the constitution ensures we remain at the forefront of governance and compliance standards.

The proposed changes reflect contemporary language and governance practices, while ensuring compliance with changes to the Corporations Act (2001) and Financial Services Law. We’re hosting a webinar on Tuesday 6 February at 1pm (AEDT) for Member Representatives, to outline these changes in detail. If you wish to attend the webinar and have not received an invitation, please email us at service@unimutual.com.au.

Mark Your Calendar: Unimutual Conference 2024 

Join us in Hobart from 13 to 15 March 2024 for our highly anticipated Annual Conference, as we mark 34 years of operations. Themed “Staying Ahead of the Curve Together,” our program promises to be both enriching and enlightening. From engaging speakers to interactive forums and invaluable networking opportunities, this event is not to be missed. Invitations have been sent to all our Members and registration is closing on 9 February 2024. Should you require assistance with registration or haven’t received your invitation, please reach out to us at service@unimutual.com.au.

New Fact Sheet Releases 

The Complaints and Dispute Resolution Guide

Continuing our commitment to transparency and Member support, we’re pleased to introduce the latest addition to our fact sheet series: The Complaints and Dispute Resolution Guide. Crafted based on Member feedback, this guide aims to demystify our complaints resolution process, ensuring clarity and accessibility for all Members.

Cyber Protection

Last year we provided the Cyber Protection 2023-24 Summary Information to enhance Member’s understanding of the Cyber Protection cover. An additional document explaining how the Cyber Protection response to Ransomware Acts has been produced. Also available is an AXA XL brochure on Discounted Pre-incident Services and Cybersecurity Software Tools which are available to Members.

Important Notice 

The Resure Online System for Data Collection, Claims, Protections & Risk Management has been upgraded to enable the Multifaction Authentication code to be sent by email or SMS or to an authenticator app. The next time Users login the code will be sent to their email. In the My Profile settings Users can individually change where the code is directed.

Yours sincerely,

Geoff Henderson
Chief Executive Officer

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