Membership Participants

Andrew Burridge, Insurance Manager, Deakin University

Kazia Lombardo, Manager Insurance & Risk, La Trobe University

Kyle Pearson, Manager Treasury, University of New England

Adrian Xuereb, Associate Director – Strategic Capital Management, Victoria University

Chi Him Kong, Insurance Coordinator, University of Wollongong

Helen Machin, Finance Partner, Federation University

Lucy Kenny, Insurance Manager, University of Queensland

Stephen Peake, Principal/CEO, Emmanuel College

Unimutual Participants

Geoff Henderson, Chief Executive Officer (Chair)

Tobias Pfau, Chief Underwriting Officer

Jade Wahlan, Senior Casualty Underwriter

Simon Iliffe, Manager Risk Services

Greg Burton, Senior Risk Engineer

Christine Cummings, Manager Member Services

Diana Lawrie, Account Manager, Member Services

Issues Discussed

1. Discussion items raised by the MRG

1.1 Do current protection/policy limits adequately reflect updated replacement costs and evolving liability exposures?

Unimutual offers quotes for varying limits which are requested by the Member. The Member would determine their own risk appetite and the most appropriate limit. Our Risk Management teams can provide PMLs (Potential Maximum Loss) limits for fire expose to assist the Member in choosing a Property limit. This is just one input into the decision-making process the ultimate decision lying with the Member. Higher limits are available as an option on renewal, and we encourage Members to review and assess the limits held.

Continuing ongoing dialogue during the Protection period between the Member, Unimutual, and the Member broker if applicable is welcomed and encouraged.

1.2 Has benchmarking with the insurance industry in terms of coverage, limits, etc, been undertaken? Is it necessary?

Unimutual continuously seeks feedback from brokers, reinsurance brokers, insurance and reinsurance markets on coverages, limits and trends in the market. Unimutual has a good overview of what is available in the Australian as well as overseas markets.

When Unimutual has the opportunity to quote new Members we are able to get a perspective of what they are currently receiving in terms of cover and how this compares to the Unimutual offering. It is often found that our offering is broader with higher sub- limits. Unimutual is open to receiving feedback from Members when additional cover is requested and we will seek to include in the Protection wordings.

In summary Unimutual does not conduct formal benchmarking but with the intelligence that we receive the cover offered to the Member is either equivalent or better than that received in the open market.

The main interest from the Membership has been around retention levels as opposed to limits. This year we will be proactively providing Members with retention options for consideration.

2. Member Dashboard

More than half the Members have logged into the system. The initial password provided to the Member to activate the system expires after three days. Members will need to contact us if they do not log in as their password will need to be reset.

General feedback from the MGR meeting was that the information in the Member Dashboard will be useful when it comes time to prepare reports for renewal and for their Audit and Risk Committee.

The following issues were raised by the group:

• Additional functionality requested to be able to pull the data into an excel spreadsheet.
• An issue was raised with the multifactor authentication not being triggered, this will be investigated.

We will be allowing the system to run for the remainder of the year and then in the new year, collate any Member feedback for improvements or enhancements.

3. Data Collection Process

The Data Collection process has commenced with the completion due date of 31 July.

Unimutual will be running Renewal Data Collection drop-in sessions once a week. Members will be able to drop into these sessions to ask questions or raise any issues. The sessions will be held every Tuesday from 2:00pm to 3:00pm details of the meeting link have been sent out to Members.

The following issues were raised by the group:

• Timing out after 5mins due to inactivity is too short. Since the MRG meeting the time out default has been amended from 5mins to 10mins. After 10mins the screen greys out and a continue button appears, the user remains logged in. After 60mins of inactivity the user is automatically logged out and will need to log in again.

• More precise messaging is needed on why a login has failed. Since the MRG meeting the system has been modified. Members will receive a more detailed message on why a login has failed and be able to view the password entered.

4. Revamped Unimutual Website

The website was launched earlier this year. We are continuing to update and add resources to the website. Once logged in Members now have access to a new section under Risk Management called Checklists, Guidelines and Reports.

The plan is to continue to develop the website next year and to incorporate additional functionality with the possibility of interactive risk management resources being introduced.

We are seeking ideas and feedback from the membership on what might be of useful to include.

5. Current Risk Management Issues

Losses resulting from water damage continues to be a concern. As infrastructure ages breakdowns can occur and other issues can arise. Water damage can then lead to damage to high valued equipment. High valued equipment needs to be valued for its full replacement cost.

Pre-renewal presentations to are being held with reinsurers which involves providing an update on the status of risk recommendations. Members are encouraged to update their risk recommendations.

Government reporting is now required for climate change and the potential impact on property damage claims. Unimutual is pulling together details of its management of carbon and the carbon footprint.

There are several different things happening in relation to materials and design. For example, biophilic design which is bringing nature into building and thereby making the internal environment more carbon efficient and also improving climate change resilience in general.

The construction classification for completing the COPE spreadsheet has been a challenge for some Members. The Risk Management team are happy to meet with Members and their facilities team to discuss and assist in the completion of the COPE data.

6. Member Forum / Special Interest Groups

Feedback from the previous Member Forum held in March 2025 indicated that the Pandemic Limit provided was low and a higher limit offering is required. Unimutual will on renewal provide all Members with a variety of limits options for consideration.

As a precursor to the next Member Forum, we are looking at holding Special Interest Group sessions for the specific sectors within the membership – Universities, Residential Colleges & Research Institutes and Others. The Special Interest Groups will include persons from the Unimutual team to help with the discussion and answer questions.

The next Member Forum and Special Interest Groups will be planned for August.

7. Other Matters

Minor wording definition changes are currently being reviewed by Unimutual and will be shared with the MRG shortly.