Unimutual and Broker Charter
Purpose: A shared commitment to our Members/Clients, their People and the Communities they serve
Unimutual and Broker Goals
Members/Clients first. We make their interests our priority
Agility – we’re constantly challenging the status quo and embracing innovation
Precision – we consistently excel in everything we do
Professional commitment
Ethical behaviour
Transparency and accountability
To serve our Members/Clients through risk protection and prevention
Shared
Strengths
Tripartite relationship Industry experts
Deep understanding of our Members/Clients
Quality communication and engagement
Our Members/Clients have a voice in the process
Cost advantage is passed on to our Members/Clients
Shared
Roles and Responsibilities
Provide best practice risk management and protection to Members/Clients with integrity
Provide expertise, skills, care and diligence
Provide high standards of customer service
Provide clear, ongoing communication
Shared
Activities
Continue to strengthen our relationship through regular stakeholder engagement
Provide clear information about our products and services
Communicate regularly
Be open and transparent at all times
Act in the best interests of our Members/Clients
Challenge the status quo and embrace innovation
Shared
Expectations
Comply with our legal and industry obligations
Communicate with current and prospective Members/Clients in a clear and timely manner
Work together to provide a positive experience for our Members/Clients
Consistently excel in everything we do Commitment to Codes of Conduct
Shared
Values
Integrity and respect Honesty and accountability Agility and responsiveness
Social and personal responsibility
